Collaboration in the Workplace October 2024

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Methodology

HP surveyed 15,600 respondents in total: 12,000 knowledge workers (1,000 in each country) 2,400 IT decision makers (200 in each country) 1,200 business leaders (100 in each country)

Depending on their role, some respondents qualified as both IT decision maker and business leader.

This report includes global and US/UK data. In this report, audience is indicated by the following icons:

HP commissioned an online survey managed by Edelman Data & Intelligence (DXI) that fielded between May 10 – June 21, 2024, in 12 countries:

Australia

France

Japan

Spain

Canada

India

Mexico

US

Brazil

Germany

Indonesia

UK

Global

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In our first year of the Work Relationship Index, we laid the foundation for our annual study – and determined that the world has an unhealthy relationship with work.

In year two, we are tracking year-over year changes in the world’s relationship with work and diving deeper – aiming to uncover:

• More about why people have poor relationships with work in 2024

• How we imagine solving the problem

• What actions we need to take to get there

The Work Relationship Index: The go-to source on the state of the world’s relationship with work

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In partnership with the Work Relationship Index, we are aiming to uncover:

• How collaboration and connection impact overall well-being and relationship with work

• Uncover what drives collaboration and connection in the modern workplace

• Defining HP HS’s unique position, with collaboration and connection at the heart

Hybrid Systems Special Report: Understand how connection and collaboration impact our relationship with work

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In this report, we define connection as the human relationships between self and colleagues. Elements include: • Having a sense of belonging • Feeling safe and comfortable to

be your authentic self • Feeling fulfilled at work

Collaboration is defined as what is made possible by the tools, workspace and environment that allow employees to feel seen and heard.

Connection and Collaboration are intrinsically linked in the impact on our relationship with work. Both are needed to foster a healthy relationship with work. Let’s see how.

Defining Connection and Collaboration

Collaboration Connection

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Key Takeaways

Key Takeaways

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However, less than half feel connected across audiences, and don’t fully appreciate the benefits of collaboration.

The role that AI and tools can play in improving the relationship with work is more apparent to connected workers.

The 2024 Work Relationship Index reveals the world’s relationship with work remains unhealthy. Hybrid Systems sought to understand the role connection plays.

Connection is a key component for a healthy relationship with work and most workers, leaders and ITDMs want to feel connected.

2024 Work Relationship Index reveals that the world’s relationship with work remains unhealthy

US and Indonesian knowledge workers saw the largest increase in their relationship with work (+6), while Brazil, India, and Mexico all saw drops in the last year

2023 Knowledge Workers

27 Global

50 India

38 Indonesia

37 Brazil

34 Mexico

28 U.S.

25 UK

23 Canada

22 Australia

21 France

21 Germany

20 Spain

5 Japan

28 Global

46 India

44 Indonesia

34 U.S.

31 Mexico

29 Brazil

27 Australia

26 UK

25 Spain

23 Canada

22 Germany

21 France

9 Japan

2024 Knowledge Workers Greatest changes in

US

Indonesia

Australia

Spain

Japan

Mexico

India

Brazil

+6

+6

+5

+5

+4

- 3

-4

-8

2024 Working Relationship Index Among:

Growing Economies 38

Mature Economies 23

Q2: Please indicate how you feel about your relationship with work using the scales below. Again, by “work”, we mean your job(s), your career(s), and what you do to earn money. Please answer thinking about how you feel about your work experience at this moment. Base: Global knowledge workers (n=12,000).

Global Average

Only 28% of knowledge workers say they have a healthy relationship with work, up +1 point since 2023

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Legend: • The number in the center is the core Work Relationship Index score, capturing the

percentage of people who have a healthy relationship with work today out of 100. • The highlighted scores outside the circle represent the current performance of each

of the drivers, out of 100, where performance score indicates the percentage of people who consistently experience the driver at their company.

2023

2024

WORKSPACE

LEADERSHIP

FULFILLMENT

PEOPLE-CENTRICITY

TOOLS

SKILLS

28 27

24 23

26 26

26 25

30 28

33 32

25 25

+2

+1

±0

+1

±0

+1

+1

All drivers stayed stable compared to last year, with Fulfillment seeing the biggest jump (+2pts) from 2023.

The Work Relationship Index 2024 Driver Performance among the World’s Knowledge Workers

Q2: Please indicate how you feel about your relationship with work using the scales below. Again, by “work”, we mean your job(s), your career(s), and what you do to earn money. Please answer thinking about how you feel about your work experience at this moment. Q9A – Q14A: Looking at the same factors related to your [category], please indicate on the scale below how much or little this currently describes your current work experience. Base: Global knowledge workers (n=12,000).

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44% 38% +6

34% 28% +6

27% 22% +5

26% 25% +1

25% 20% +5

22% 21% +1

9% 5% +4

20232024 YoY

• Senior leadership demonstrating empathy

• Work giving them purpose

Markets saw larger jumps in…

Skills

Tools

Leadership

Workspace

People Centricity

Fulfillment

+2

+2

+2

+2

+4

+4

Average increase in drivers among knowledge workers in countries with a year-over-year increase in WRI Score

Countries with increases in their WRI score saw slight improvement across all drivers, most notably Leadership and Fulfillment

Q9A – Q14A: Looking at the same factors related to your [category], please indicate on the scale below how much or little this currently describes your current work experience. Base: Global knowledge workers (n=12,000), knowledge workers per country (n=1,000).

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46% 50% -5

31% 34% -3

29% 37% -9

20232024 YoY

• Their office having the right equipment, technology, and space they need to be successful at work

• Their office having the right tools they need to be successful at work

• Their confidence they have the right skills to be successful at work

• Option of working from home or in the office

• The environment making it easy for them to work seamlessly between different locations

Skills

Tools

Leadership

Workspace

People Centricity

Fulfillment

-4

-4

-5

-3

-3

-3

On the flip slide, countries that experienced a decrease in WRI score also saw declines across all drivers, especially Tools, Skills and Workspace

Q9A – Q14A: Looking at the same factors related to your [category], please indicate on the scale below how much or little this currently describes your current work experience. Base: Global knowledge workers (n=12,000), knowledge workers per country (n=1,000).

Markets saw larger jumps in…

Average decrease in drivers among knowledge workers in countries with a year-over-year decrease in WRI score

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% who say this is a critical moment in time to redefine our relationships with work…

57% 57% 20242023

Knowledge Workers

With not much changing, the urgency to make a change is as important and even more critical for some now, with 74% of business leaders agreeing; a +7pt increase from 2023

67% 74% 20242023

Business Leaders

65% 68% 20242023

ITDMs

Q4: Please tell us how much you agree or disagree with each of the following statements. Base: Global knowledge workers (n=12,000), global business leaders (n=1,200), global ITDMs (n= 2,400).

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Connection is a key component for a healthy relationship with work and most workers, leaders and ITDMs want to feel connected

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Those with a healthy relationship with work are more than 2.5x more likely to feel connected to their colleagues

of knowledge workers with a healthy relationship with work

of knowledge workers with an unhealthy relationship with work

80% 31% Feel connected to their colleagues

Q6A_2024: Looking at your current work experience, where do you fall on each of the scales below. [T1B] Base: Global knowledge workers with a healthy relationship with work n=3,368, global knowledge workers with an unhealthy relationship with work n=3,637.

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And are more likely to find purpose in their work and feel safe and a sense of belonging

% who consistently experience…

56%

60%

54%

Healthy Zone Knowledge Workers

Unhealthy Zone Knowledge Workers

9%

9%

9%

I feel a sense of belonging at my organization

My work gives me purpose

My organization makes me feel safe to be my whole, authentic self

Q12A Looking at the same factors related to your culture at your workplace, please indicate on the scale below how much or little this currently describes your current work experience. [T1B] Q14A: Looking at the same factors related to your work/life harmony, please indicate on the scale below how much or little this currently describes your current work experience. [T1B] Base: Global knowledge workers with a healthy relationship with work n=3,368, global knowledge workers with an unhealthy relationship with work n=3,637.

Most knowledge workers, business leaders and ITDMs want to feel a sense of connection with their colleagues

Business LeadersKnowledge Workers ITDMs

Percentage of respondents who want to feel a sense of connection with their coworkers

82% 78%73%

Q12: Now, we would like to focus on factors related to your culture at your workplace. Thinking about the relationship with work you want to have, how important or unimportant are each below? [T2B] Base: Global knowledge works (n=12,000), global business leaders (n=1,200), global ITDM (n=2,400).

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Three-quarters or more also want to feel a sense of belonging and safe to be themselves at work

% who want to feel a sense of belonging

81% 79% 75%

% who want to feel safe to be their whole, authentic self

Business LeadersKnowledge Workers ITDMs Business LeadersKnowledge Workers ITDMs

79%80%74%

Q12: Now, we would like to focus on factors related to your culture at your workplace. Thinking about the relationship with work you want to have, how important or unimportant are each below? Base: Global knowledge works (n=12,000), global business leaders (n=1,200), global ITDM (n=2,400).

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Across audiences, connection is spontaneously mentioned as a key factor contributing to happiness and productivity at work

When audiences were asked to describe what would make them happiest and most productive at work, several mentioned the importance of feeling connected to their colleagues and work

“[I] need a supportive environment that values open communication, recognizes my contributions, and promotes a healthy work- life balance. Additionally, opportunities for professional growth and strong personal connections with colleagues and leaders are essential for my wellbeing and motivation.”

“Most importantly I just need to be heard and my opinion to be valued and considered. There have been many times at work I've come up with an idea and I collaborate with either my leader or my colleagues and it's such a great feeling when they accept it.”

“I enjoy when the team gets together and brainstorms, I think it's great for us to collaborate and energizes me and helps me perform better.”

“Feeling connected to my work and to my colleagues makes me the happiest and most productive at work”

“The most important aspect of work is having a good relationship with colleagues and immediate management. We regularly collaborate which makes tasks easier.”

Q9A_2024: Now, we’d like you to consider that we all have unique and different preferences for how we work best. What do you personally need to be happiest and most productive at work? Base: US/UK knowledge workers (n=2,000), US/UK business leaders (n=200), US/UK ITDM (n=400).

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Those with a healthy relationship with work are more likely to believe they have access to tech that enables collaboration and hybrid work

Healthy Zone Knowledge Workers Unhealthy Zone Knowledge Workers

49% 10%

49% 8%

% who consistently experience…

Confidence company will choose the right technology to implement across the company to support hybrid work

Access to technology that allows everybody to be seen and heard regardless of where they physically are

Q10A: Looking at the same factors related to your tools and technology, please indicate on the scale below how much or little this currently describes your current work experience. [T1B] Base: Global knowledge workers with a healthy relationship with work n=3,368, global knowledge workers with an unhealthy relationship with work n=3,637.

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45%

43%

53%

32%

34%

38%

Having a collaborative space for me to work with my colleagues

Having a space where I can relax and be at ease to converse with my colleagues

Having a workspace where I can easily collaborate with my teams/coworkers

And are significantly more likely to describe collaboration in their ideal workspace

Healthy Zone Knowledge Workers Unhealthy Zone Knowledge Workers

#5

#2

#7

#8

#5

#7

% of knowledge workers who relate factors to ideal workspace…

Numbers indicate ranking of statements Q11B_2024: Now, we would like to focus on factors related to your workspace. What does it mean to you to have an ideal workspace? Please select all that apply. Base: Global knowledge workers with a healthy relationship with work n=3,368, global knowledge workers with an unhealthy relationship with work n=3,637.

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Connection unlocks collaboration: connected knowledge workers feel better equipped for collaboration

Defining Connected and Isolated Workers through connection to their colleagues

Throughout this report, Connected Workers are knowledge workers who selected ‘I feel connected to my colleagues.’

Isolated Workers are knowledge workers who selected ‘I feel isolated from my colleagues.’ / 23

Connected Knowledge Workers Isolated Knowledge Workers

38% 13%

36% 14%

Connected knowledge workers are 3x more likely than their isolated peers to feel a sense of belonging and safe to be their authentic self

I feel a sense of belonging at my organization

My organization makes me feel safe to be my whole, authentic self

% of knowledge workers who consistently experience…

Q12A: Looking at the same factors related to your culture at your workplace, please indicate on the scale below how much or little this currently describes your current work experience. [T1B] Base: Global connected knowledge workers n=6,840, global isolated knowledge workers n=1,051.

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Connected Knowledge Workers Isolated Knowledge Workers

40% 16%

39% 14%

And are over 2x more fulfilled than their isolated colleagues

My work gives me purpose

I feel fulfilled by the work I do

Q14A: Looking at the same factors related to your work / life harmony, please indicate on the scale below how much or little this currently describes your current work experience. [T1B] Base: Global connected knowledge workers n=6,840, global isolated knowledge workers n=1,051.

% of knowledge workers who consistently experience…

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Connected workers are 2.5x more confident that their company will choose the right tech for hybrid work

of connected knowledge workers

of isolated knowledge workers

32% 12%

Consistently have confidence company will choose the right technology to implement across the company to support hybrid work

Q10A: Looking at the same factors related to your tools and technology, please indicate on the scale below how much or little this currently describes your current work experience. [T1B] ] Base: Global connected knowledge workers n=6,840, global isolated knowledge workers n=1,051.

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Connected Knowledge Workers Isolated Knowledge Workers

36% 12%

33% 14%

My company gives me the tools I need to be successful at work

I have access to technology that allows everybody to be seen and heard regardless of where they physically are

And consistently feel better equipped for collaboration

Q10A: Looking at the same factors related to your tools and technology, please indicate on the scale below how much or little this currently describes your current work experience. [T1B] Base: Global connected knowledge workers n=6,840, global isolated knowledge workers n=1,051.

% of knowledge workers who consistently experience…

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Having a collaborative space for me to work with my colleagues

Having a workspace where I can easily collaborate with my teams/coworkers

44%

42%

51%

32%

32%

34% Connected Knowledge Workers Isolated Knowledge Workers

Having a space where I can relax and be at ease to converse with colleagues

Collaboration is more often described as part of the ideal workplace by connected knowledge workers

#4

#2

#7

#8

#6

#7

% of knowledge workers who relate factors to ideal workspace…

Numbers indicate ranking of statements. Q11B_2024: Now, we would like to focus on factors related to your workspace. What does it mean to you to have an ideal workspace? Base: Global connected knowledge workers n=6,840, global isolated knowledge workers n=1,051.

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Used AI at work in the past year

AI plays a role in improving my relationship with my work

AI plays a role in improving my relationship with my employer

59%

43%

65%

46%

70%

59% Connected Knowledge Workers Isolated Knowledge Workers

The role AI can play in improving the relationship with work is more apparent to connected workers

Q4K_2024: We'd now like to focus on your feelings and perceptions towards artificial intelligence (AI) in your experience at work or in your personal life. Using the scale below, please tell us how much you agree or disagree with each statement. Q4H_2024. How often do you currently use AI (Artificial Intelligence) at work and in your everyday life. Base: Global connected knowledge workers n=6,840, global isolated knowledge workers n=1,051.

% of knowledge workers who agree…

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However, less than half feel connected across audiences, and don’t fully appreciate the benefits of collaboration

Knowledge Workers Business Leaders ITDMs

Nearly half of knowledge workers do not feel connected to their colleagues, significantly more than business leaders and ITDMs

Q6A_2024. Looking at your current work experience, where do you fall on each of the scales below. Base: Global knowledge works (n=12,000), global business leaders (n=1,200), global ITDM (n=2,400).

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% who feel connected to their colleagues

% who don’t feel connected to their colleagues (isolated or neutral)

43% 28% 33%

57% 72% 67%

Isolated knowledge workers are more pessimistic about the future of their work experience than their connected colleagues

I will have less space to take care of my wellbeing and mental health

5%

5% 5%

Connected Knowledge

Workers

Isolated Knowledge

Workers

32%

34% 33%

The flexibility I have in how I spend my workday will decrease

I will have less autonomy in how my work gets done

My work-life balance will get worse

I will feel more stressed at work 8% 41%

I will feel more depleted by work

My relationship with work will deteriorate

7%

4%

39%

32%

% of knowledge workers who think…

4% 36% Q6. Based on your current work experience, where do you fall on each of the scales below. In the next year, I think… [B1B] Base: Global connected knowledge workers n=6,840, global isolated knowledge workers n=1,051.

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Feeling fulfillment, safety and belonging are important factors in workplace culture, but few consistently experience it

Gap Feel fulfilled by the work they do

Feel a sense of belonging

Work for an organization that makes them feel safe to be their authentic self

78% 29%

Knowledge Workers

86% 45%

Business Leaders

84% 41%

ITDMs

Stated Importance (% T2B)

Consistently Experience (% T1B)

Gap

-49 -41 -43

Stated Importance (% T2B)

Consistently Experience (% T1B)

Gap Stated Importance (% T2B)

Consistently Experience (% T1B)

74% 28% 81% 44% 79% 39%-46 -37 -40

75% 27% 80% 43% 79% 39%-48 -37 -40

Q12. Now, we would like to focus on factors related to your culture at your workplace. Thinking about the relationship with work you want to have, how important or unimportant are each below? Q12A: Looking at the same factors related to your culture at your workplace, please indicate on the scale below how much or little this currently describes your current work experience. Q14. Now, we would like to focus on factors related to your work / life harmony. Thinking about the relationship with work you want to have, how important or unimportant are each below? Q14A. Looking at the same factors related to your work / life harmony, please indicate on the scale below how much or little this currently describes your work experience. Base: Global knowledge works (n=12,000), global business leaders (n=1,200), global ITDM (n=2,400).

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Ideal tools point to productivity and efficiency, not collaboration, across audiences Right Tools and Technology % selected

Knowledge Workers

Business Leaders

ITDMs

Having the right software to be effective in my job 52% 45% 49% Having the right hardware to be efficient in my job 51% 44% 48% Having easy to use tools and tech available 45% 39% 41% Having innovative and new tools and technology to use 38% 40% 45% Receiving the necessary trainings for tools and tech to effectively use 38% 35% 37% Having access to the right information and other resources to be effective 38% 36% 39% Having the tools and tech to increase my productivity 37% 35% 39% Having tools and tech to increase or improve my collaboration with coworkers 35% 37% 38% Having tools and tech to better organize my workflow 34% 32% 34% Being able to get tech support from IT in a timely manner 33% 31% 33% Having IT be able to fully and accurately complete tech support requests 33% 31% 36% Having tools and tech to increase or improve my connection with coworkers 32% 34% 37% Being able to get tech equipment from IT in a timely manner 32% 34% 35% Having tools and tech that excite and inspire me 31% 37% 36% Having tech that allows me to customize my work schedule to fit my lifestyle 30% 35% 33%

Q10B_2024: Now, we would like to focus on factors related to your tools and technology at work. What does it mean to you to have the right tools and technology? Base: Global knowledge works (n=12,000), global business leaders (n=1,200), global ITDM (n=2,400).

Higher Lower

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Knowledge workers and business leaders value efficiency and comfort over collaboration in their ideal workplace Ideal Workspace % selected

Knowledge Workers

Business Leaders

ITDMs

Having an adequate space with comfortable seating to work in 50% 44% 46% Having a quiet space to work without any distractions 48% 43% 45% Having a workspace where I can easily collaborate with teams/coworkers 45% 44% 48% Having flexible workspace options to complete work 42% 40% 44% Having a workspace I can personalize to call my own 42% 39% 42% Having a collaborative space for me to work with my colleagues 39% 39% 41% Having a space where I can relax and be at ease to converse with colleagues 38% 41% 41% Having a dedicated space and set up at home to complete work 38% 39% 38% Having different areas outside my office to complete work 34% 41% 43% Having different areas within my office to complete work 34% 38% 41%

Q11B_2024: Now, we would like to focus on factors related to your workspace. What does it mean to you to have an ideal workspace? Base: Global knowledge works (n=12,000), global business leaders (n=1,200), global ITDM (n=2,400).

Higher Lower

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Recap of Key Takeaways

Recap of Key Takeaways

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Opportunity: With the most innovative collaboration solutions in the world, HP and Poly are showing the industry and CIOs we are redefining the way people connect, to ultimately improve their relationship with work.

However, less than half feel connected across audiences, and don’t fully appreciate the benefits of collaboration.

The role that AI and tools can play in improving the relationship with work is more apparent to connected workers.

The 2024 Work Relationship Index reveals the world’s relationship with work remains unhealthy. Hybrid Systems sought to understand the role connection plays.

Connection is a key component for a healthy relationship with work and most workers, leaders and ITDMs want to feel connected.

Appendix

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Audience Definitions

• Knowledge Workers: Workers who are primarily desk-based/knowledge workers (including hybrid and remote)

• IT Decision Makers: Individuals who have the ability to either specify, recommend, or approve what computers and/or printers their organization uses (particularly among medium to large companies)

• Business Leaders: Those who self-identify as Directors, Senior leaders, Small Business Owners, VPs, CFOs, CEOs, etc. and have at least some influence over technology / IT decisions

• Healthy Zone Workers: Knowledge workers who are “very happy with their relationship with work” (Top Box on question Q2F)

• Unhealthy Zone Workers: Knowledge workers who are “not happy with their relationship with work at all” (Bottom Box on question Q2F)

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Knowledge Workers’ relationship with work is low regardless of their working environment

24%

26%

Knowledge WorkersWRI scores by working environment:

Hybrid

Fully Remote

30%Office Workers

Q2. Please indicate how you feel about your relationship with work using the scales below. Again, by “work”, we mean your job(s), your career(s), and what you do to earn money. Please answer thinking about how you feel about your work experience at this moment. Base: Office Worker KWs (n=7,628), Hybrid KWs (n=3,254), Fully remote KWs (n=1,118).

Office Workers

27%

65%

26%

60% Connected Knowledge Workers Isolated Knowledge Workers

Hybrid

The majority of both connected and isolated workers are office workers, followed by hybrid workers, and then fully remote workers. However, connected workers tend to be more office-based and less fully remote.

% of knowledge workers who work in each environment:

S8_RECODE. Thinking about yourself specifically, how do you currently work? Base: Global connected knowledge workers n=6,840, global isolated knowledge workers n=1,051.

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Fully Remote 7% 14%

% of knowledge workers who say the following are important to workplace culture

Feeling a sense of belonging at my organization 73% 76%

Gen Z Millennials BoomersGen X

72%71%/ 41

Working for an organization that makes me feel safe to be my whole, authentic self

72% 77% 76%74%

Q12: Now, we would like to focus on factors related to your culture at your workplace. Thinking about the relationship with work you want to have, how important or unimportant are each below? [T2B] Base Global knowledge workers: Gen Z (n=2,035), Millennials (n=5,466), Gen X (n=3,195), Boomers (n=1,284).

Feeling a sense of connection is important for all generations, but especially for Millennials and Gen X

Feeling a sense of connection with my coworkers 72% 74% 70%71%

% of knowledge workers who say the following are important to workplace culture

Working for an organization that makes me feel safe to be my whole, authentic self

77% 71%

Feeling a sense of connection with my coworkers 76% 66%

78%72%

73%72%

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Feeling a sense of belonging at my organization 77% 68% 75%73%

Q12: Now, we would like to focus on factors related to your culture at your workplace. Thinking about the relationship with work you want to have, how important or unimportant are each below? [T2B] Base Global knowledge workers: Parents (n=8,087), Non-Parents (n=3,874), Men (n=5,584), Women (n=6,381).

Parents Non-Parents Men Women

Feeling connected and/or belonging is especially important for parents and women

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