Identify, prevent, and resolve employee device issues

PC support for the anytime, anywhere worker

Keeping your employees connected, productive, and secure in a blended work environment is no easy feat. A hybrid workforce support service can help.

HP Premium+ Support5 (predictive detection and alerts with preferred access) leverages the telemetry powered by the Workforce Experience Platform11 to proactively monitor device health. The predictive insights2 and automated service ticketing address device issues—before a device failure causes business disruptions.

HP Premium+ Support is offered on select HP commercial desktops, notebooks, workstations, mobile workstations, Chromebooks, and retail point of sale (RPOS).

When PCs don’t work, your employees can’t either

HP PREMIUM+ SUPPORT SERVICE

MINIMIZE DISRUPTIONS

QUICKLY RESOLVE ISSUES

Keep your people and PCs up and running with predictive insights that help you stay ahead of business disruptions.1,2

Keep your workers up and running in the office or on the go. HP Premium+ Support fast tracks issue diagnosis and resolution, getting employees back to work quickly.

Avoid productivity slowdowns with monitoring that proactively identifies issues and automates help desk tickets, prompting repairs to be scheduled at your convenience.

PREFERRED ACCESS TO PARTS AND HP SERVICE EXPERTS Get support fast with prioritized delivery and support via phone and chat capabilities as well as case queue, field dispatch and parts prioritization.6,7

Fast IT support, when and where you need it Keep employees engaged with device support services wherever work happens. Available on select HP commercial desktops, notebooks, workstations, mobile workstations, Chromebooks, and retail point of sale (RPOS), HP Premium+ Support delivers fast device resolution and replacement, even across a geographically distributed workforce.1

Help employees stay productive and happy with:

• Device health monitoring

• Predictive insights2

• End user alerts and automated ticketing

• Next business day response

• 24x7 remote support

• Onsite support from an HP expert

• Preferred access to parts and HP service experts

Stay a step ahead with the HP Workforce Experience Platform

Improve uptime and performance across your HP devices with predictive analytics, insights, and automated ticketing for repairs—from the PC desktop or a single, easy-to-use dashboard that aggregates critical data from your endpoint devices and applications.

Travel Support

Battery Replacement

Provide additional device support while your employees travel on business in more than 90 countries.1,3

Replace failing batteries (offsite or onsite) when the originally purchased battery is detected with a failure resulting from defects in materials or workmanship or has a diminished charging capacity below 50 percent.

Defective Media Retention

Device Life Extension

When storage devices fail, maintain control of the defective media in a way that meets your security standards for protecting sensitive data.1,3,4

Optimize IT investments and reduce your carbon impact by maximizing the life of your existing devices.9

Accidental Damage Protection

Peripheral Care Pack

Safeguard your hardware investment against unforeseen events. Repair or replace your PC when accidental drops, spills, or electrical surges harm your device.1,3

Add additional coverage for up to six peripherals.10

Out-of-band Diagnosis and Remediation The industry’s most advanced remote support can diagnose and remediate more complex PC issues like boot failures, reimaging and BIOS fixes from anywhere.8

• Office Hours Call Me6

• Out of Office Hours Chat6

• Case Queue Prioritization6,7

• Parts Prioritization7

• Field Service/Dispatch Prioritization7

Optional add-on features1,3

http://www.hp.com/workforce-experience https://www8.hp.com/h20195/v2/GetDocument.aspx?docname=5981-6650EN&jumpid=va_ww_mu_mk_hc_r12192_aw_x_11241 https://h20195.www2.hp.com/v2/GetPDF.aspx/4AA2-2480ENW.pdf https://h20195.www2.hp.com/v2/getpdf.aspx/4AA7-4121ENW?jumpid=va_ww_mu_mk_hc_r12192_aw_x_11241 https://h20195.www2.hp.com/v2/getpdf.aspx/4AA7-4121ENW?jumpid=va_ww_mu_mk_hc_r12192_aw_x_11241 https://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA8-3697ENW&jumpid=va_ww_mu_mk_hc_r12192_aw_x_11241 https://www8.hp.com/h20195/v2/GetDocument.aspx?docname=4aa8-2734enw&jumpid=va_ww_mu_mk_hc_r12192_aw_x_11241 https://www8.hp.com/h20195/v2/GetDocument.aspx?docname=4aa8-2734enw&jumpid=va_ww_mu_mk_hc_r12192_aw_x_11241 https://h20195.www2.hp.com/v2/getpdf.aspx/4AA8-4170ENW

© Copyright 2024 HP Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

4AAA7-4930ENW, December 2024

1. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc.

2. HP Premium Support (onsite support with predictive issue detection and alerts for PCs only) and HP Premium+ Support (onsite support with predictive issue detection, alerts and preferred access for PCs only) require an HP Insights agent for Windows, Mac, & Android for predictive insights, available for download at https://workforceexperience.hp.com/software. The agent collects telemetry and analytics around devices and applications that integrate into the Workforce Experience platform and is not sold as a standalone service. Internet access is required. HP follows stringent GDPR privacy regulations, and the platform is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security

3. Sold separately or as an additional option.

4. If Defective Media Retention is purchased, defective drives will be retained by the customer.com/requirements

5. The updated Hardware Support services portfolio is available for select HP commercial PCs (desktops, notebooks, workstations, mobile workstations, Chromebooks, and RPOS). The Hardware Support services are available at the time of device purchase. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc.

6. Requires creating a case through MyHPSupport.com.

7. Prioritized support is providing a queue placement in front of warranty and other transactional service customers if there is a resource or part constraint.

8. Out-of-band diagnosis and remediation is available in North America (which includes the US and Canada), and EMEA markets (limited to specific countries) as an HP Care Pack for select HP commercial platforms that are Intel® vPro® and Intel® AMT enabled and are entitled to HP Essential Support (onsite support with optional device health insights for PCs only), HP Premium Support (onsite support with predictive issue detection and alerts for PCs only) or HP Premium+ Support (onsite support with predictive issue detection, alerts and preferred access for PCs only). Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc.

9. The HP Device Life Extension capability is for HP commercial PCs. HP-certified partners will perform functional diagnostics, data removal, interior and exterior cleaning, enhance device performance, reimaging, and conduct platform updates.

10. Service available on commercial desktops, workstations, mobile workstations, and select notebooks.

11. The Workforce Experience Platform is planned to be available in a future release in various tiers and with optional add-on solutions. The Workforce Experience Platform is for commercial customers and some features and capabilities may require additional purchase of HP services and/or commercial hardware capable of supporting the HP Insights agent for Windows, Mac, & Android. Activation and restrictions may apply. Select HP Solutions requires an HP Insights agent for Windows, Mac, & Android, available for download at https://workforceexperience.hp.com/software. For full system requirements and services that require the agent, please visit https://workforceexperience.hp.com/requirements. The agent collects telemetry and analytics around devices and applications that integrate into the Workforce Experience Platform and is not sold as a standalone service. Internet access with connection to the Workforce Experience Platform is required. HP follows stringent GDPR privacy regulations, and the platform is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security.

HP Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.

Learn more at www.hp.com/premium-plus

When your employees are everywhere, your PC support has to be too. With HP Premium+ Support, count on remote technical support and onsite repair that troubleshoot HP device problems wherever and whenever users need help.

Automated device health monitoring, predictive analytics preferred access to parts and HP service experts head off problems before they impact employee productivity. Rapid device repair and replacement keep your people and PCs running, even across a global hybrid workforce.

Support employees, wherever they work

https://www.hp.com/us-en/services/workforce-solutions/workforce-computing/active-care.html?jumpid=va_mx_mu_mk_hc_r12012_aw_x_10080