Make PC Experiences a Catalyst for Growth HP Managed Device Services1 Solution Brief

The Challenge of Fleet Management for Hybrid Work

Today's workplace has evolved from the traditional office into a highly interconnected hybrid environment. Like it or not, we are in a hybrid world and there is no going back. This shift has fundamentally changed how work happens, making it crucial for IT to adapt and support consistent, secure, and always-on services, regardless of where people are. However, many IT teams are faced with legacy technology that limits visibility and makes it hard to manage PCs for the hybrid workplace effectively. As a result, productivity, security, and employee experience suffer.

HP Managed Device Services ease the load on IT with proactive monitoring2, management and support from HP Service Experts that is grounded in AI and modern vendor-agnostic IT services for today’s hybrid workplace.

Transform the Way IT Works and Enable all Employees to Thrive

Create Experiences That Drive Productivity Perfect the PC experiences that propel business growth with modern support and AI-enabled proactive experience monitoring2 for multi-vendor PC environments, from HP Service Experts.

Lean on HP Service Experts to Do the Job Reach new heights of service availability by letting HP Service Experts streamline your modern PC deployment, management, and endpoint security across the globe.

Take Your Transformation Further Team up with our experts4 to create a tailored managed solution grounded in modern IT, and results-driven outcome management.

Impact of a Poor Technology Experience

26% Of workers say their company’s office has all the equipment, technology and space they need to be successful.3

Design Work with experts to develop a comprehensive technical blueprint and build a roadmap for change for your ideal solution.

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Deploy Experience a seamless transition into your managed service that includes ITSM integration, expert project management, and modern factory and logistics services.

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Monitor Amplify employee productivity with proactive monitoring2 and remediation through AI-enabled insights and quick fixes from HP Service Experts.

Manage Boost ROI and end user experience with proactive service management that includes continuous fleet performance analysis, ongoing business reviews, and full-circle asset lifecycle management, from planning through to end-of life.

Define Team up with experts3 to assess your ʻas-is’ environment and define the future ʻto-be’ state by lining up your strategy, IT investments, and experience goals.

Support Get a dedicated support team operating with defined SLAs, automated case exchange, and options for next business day response, call to repair, and device exchange.

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A Complete Managed Device Service Tailored to Your Needs.

HP Managed Device Services1 is a tailored solution. Our Professional Services4 team work with you to understand your business outcomes and design and implement a technical blueprint to address your specific needs.

Our transition team then oversee service onboarding into ongoing proactive monitoring, management and support to deliver fast issue resolution, fleet cost optimization, and asset lifecycle management for today’s multi-vendor PC environments.

HP Managed Device Services Deliver Better Business Outcomes for IT and Employees

Reduce CostsBoost Employee Satisfaction Enhance IT Productivity

Reduction in regular costs associated with IT services like

maintenance and support.7

Reported an increase in the productivity of their IT staff with the deployment of a

proactive monitoring DEX solution.8

Improvement in employee satisfaction scores for those using proactive

monitoring and management.6

61% 45%70%

HP Professional Services

HP Managed Services

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4

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HP Command Centers Costa Rica, Bulgaria, Houston, Barcelona, India

© Copyright 2025 HP Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

4AA7-1229ENW, April 2025

¹HP Managed Device Services includes hardware and services and may require financing. HP Managed Device Services requirements may vary by region or by Authorized HP Managed Device Services Partner. Please contact your local HP Representative or Authorized Managed Device Services Partner for specific details in your location. Payment solutions may be available through HP Integrated Financial Solutions endorsed finance partners, subject to country location, credit approval, and other restrictions. Not all services or offers may be available and not all customers may qualify. HP Integrated Financial Solutions’ partners may change or cancel program at any time without notice. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service, or the HP Limited Warranty provided with your HP Product. Services included in your HP Managed Device Services solution are dependent on your selections. 2HP Managed Device Services requires supported PCs to install an HP Insights agent for Windows, Mac, & Android, available for download at https://admin.hp.com/software. For full system requirements and services that require the agent, please visit https://admin.hp.com/requirements. The agent collects telemetry and analytics around devices and applications that integrate into the Workforce Experience Platform and is not sold as a standalone service. Management is provided by HP Service Experts using Workforce Experience Platform. Internet access with connection to the Workforce Experience platform is required. The agent is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security. 3HP Work Relationship Index, 2023. Combination of desk research and survey of 12 countries: the US, France, India, UK, Germany, Spain, Australia, Japan, Mexico, Brazil, Canada and Indonesia. 4HP Professional Services require workshops, including the implementation of technical enablement capabilities, and are available in all countries where HP conducts business. Service not available in China. Workshops are in English and may be in-person or virtual. Please contact your HP representative for more details and options for local language support. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product. 5HP Endpoint Management requires separately purchased Microsoft 365 Enterprise (E3 or E5), Azure Subscription, and PowerBI licenses. HP Endpoint Management OS support includes Windows as base, with, Android and iOS support as an optional paid for additional service. HP Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Service requires Internet connection. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product. 6Net promoter score of employees in pilot increased 26 points from 37 to 63 from Feb 23 to June 23 after receiving new PCs. 26/37=70 7This figure is based on aggregated data from the HP VMO which combines a team of value consultants a process for quantifying benefits and an online collaborative platform to support sales and customer success teams. More than 350 business cases have been created. These projections are grounded in thorough Industry research; however the actual outcomes may vary depending on the unique characteristics of your company’s data. Please reach out to an HP representative for more information. 8Yale GSB + HP research, 27 interviews with senior IT leaders, 2024, Yale GSB + HP research, survey with 784 senior IT leaders, 2024

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