Work smarter than ever with Intel vPro and AI PC experiences for business
HP for BusinessLaptops & DesktopsWorkstations Video ConferencingServices

HP Wolf Security Premium Support

DATA SHEET

Shortcuts

Benefits
Overview
Features and Specifications
Delivery Specifications
Limitations
Take the Next Step
Anchor: benefits

When PCs don’t work, your employees can’t either

Service benefits
✔ Access to deployment assistance from HP Wolf Security experts ✔ Access to enhanced support from HP Wolf Security experts ✔ Use of on-premises or cloud-based HP Wolf Security Controller

Heading 1

Heading 2

Heading 3

Service highlights 
✔ Assistance with HP Wolf Security design and deployment activities ✔ Guidance and support with setting up and upgrading an on-premises HP Wolf Security Controller ✔ Proactive engagement and quarterly touchpoints
Subtitle 1
Subtitle 2
Subtitle 3
Anchor: overview

Service overview

HP Wolf Security Premium Support1 provides enhanced support services to customers with HP Wolf Pro Security, HP Sure Click Enterprise, HP Sure Access Enterprise, or HP Protect & Trace. HP Wolf Security experts are there to ensure customers receive the maximum value out of their HP Wolf Security investment.
Anchor: features

Features and specifications

HP Premium Support is an enhanced, one-year support and entitlement offering that enables customers to receive the maximum value from HP Wolf Security. The offer includes the following key benefits:

Entitlement to run an on-premises instance of HP Wolf Security Controller²

Access to HP Wolf Security experts to assist with the design and deployment of HP Wolf Security software³

Priority access to HP Wolf Security experts to assist with support cases

Anchor: delivery

Delivery specifications

HP Premium Support customers will be assigned an HP Wolf Security expert to assist them in planning for their deployment and ongoing support of HP Wolf Security offerings. 
Download PDF

Remote deployment workshop

Your assigned HP Wolf Security expert will work with you to ensure that your HP Wolf Security deployment goes smoothly. This includes a remote workshop and ongoing assistance with items such as the following: 
  • Define HP Wolf Security project objectives
  • Establish appropriate HP Wolf Security policies
  • Assist with integrating HP Wolf Security into existing customer systems
  • Define HP Wolf Security support and helpdesk integrations
  • Guide HP Wolf Security deployment and rollout schedule
  • Recommend HP Wolf Security best practices based on organizational size, industry, and security objectives 

Escalated support

As a Premium Support customer, you are entitled to escalated support for high-priority issues you open as Priority 1 or Priority 2 tickets in the HP Wolf Support portal. You can also reach out directly to your assigned HP Wolf Security expert, who will also serve as an escalation path.

Regular reviews

As a Premium Support customer, you are entitled to regular reviews of your HP Wolf Security deployment and configuration by our HP Wolf Security experts. At a minimum, your HP Wolf Security expert will schedule quarterly reviews to ensure that you are receiving maximum value from your HP Wolf Security investment. During the regular review sessions, items such as the following can be covered: 
  • Open HP Wolf Security support cases
  • HP Wolf Security policy configuration
  • HP Wolf Security upgrades
  • Review HP Wolf Security threat data
  • Questions about HP Wolf Security deployment or configuration 

HP responsibilities

  • Assign an HP Wolf Security expert as a primary contact
  • Onboard customer onto the HP Wolf Security Support portal
  • Lead a remote deployment workshop
  • Assist with HP Wolf Security deployment
  • Provide escalated support for HP Wolf Security issues as required
  • Schedule quarterly checkpoint meetings with the customer to review deployment 

Customer responsibilities & limitations

  • Identify primary customer contacts for HP Wolf Security support, deployment, and ongoing operation
  • Identify customer resources to attend remote deployment workshop
  • Provide technical resources to work with an HP Wolf Security expert
  • Provide resources to perform HP Wolf Security deployment and ongoing operation
Anchor: limitations

Service limitations

  • Customer’s devices need to meet HP Wolf Security system requirements.4
  • Premium Support is not a managed service offering. HP Security experts are there to provide guidance and support assistance. The customer is responsible for the actual deployment and ongoing operation
  • If an optional on-premises HP Wolf Security Controller is to be used, the customer is fully responsible for the deployment and ongoing support of the HP Wolf Security Controller, including the necessary Microsoft licensing required to host the on-premises HP Wolf Security Controller
  • HP Wolf Security Premium Support is a fully remote offering and does not include any on-site services
Download PDF

Terms and conditions

See the HP Security Software and Services Agreement, HP Wolf Security Controller, and Support Service Levels.
Download PDF
Anchor: Take-the-Next-Step

Speak to an HP dedicated Sales Advisor

Your dedicated Sales Advisor will help you explore customized solutions designed to fit your business needs.
Anchor: Download-PDF

Access the full content offline

12-4AA7-5945ENW.pdf
1. HP Wolf Security Premium Support provides support for Wolf Pro Security, Sure Click Enterprise, and Sure Access Enterprise and requires minimum purchases prior to purchasing. HP Wolf Security Premium Support requires purchasing of at least one of the following: 25 licenses of Wolf Pro Security, 100 licenses of Sure Click Enterprise, 25 licenses of Sure Access Enterprise. HP Wolf Security Premium Support is automatically included for no additional cost to customers with 1,000 or more active licenses of Wolf Pro Security or Sure Click Enterprise. HP Wolf Security Premium Support is also included for no additional cost to customers with 100 or more active licenses of Sure Access Enterprise. 2. The on-premises HP Wolf Security Controller is only deployable by customers running Sure Click Enterprise or Sure Access Enterprise. If a Wolf Pro Security customer desires to purchase Premium Support and run an on-premises Wolf Controller, they will first need to migrate to Sure Click Enterprise. Please speak to your HP sales representative about the process and any costs associated with migrating from HP Wolf Pro Security to Sure Click Enterprise. 3. Initial design and deployment assistance included with this Premium Support offering is limited to Wolf Pro Security, Sure Click Enterprise, Sure Access Enterprise, and Protect & Trace. 4. Wolf Pro Security system requirements, Sure Click Enterprise system requirements, Sure Access Enterprise system requirements and Wolf Protect and Trace.