This Technical Validation from TechTarget’s Enterprise Strategy Group examines HP's Premium+ Support (formerly Active Care) predictive PC service and support for in-office, remote, and mobile ...
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Background According to Enterprise Strategy Group research, the top business priorities or initiatives driving or influencing organizations’ end...
Organizations need a solution that can minimize downtime in a blended work environment and help them to identify, prevent, and resolve endpoint computing device issues anywhere.
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HP Premium+ Support for PCs HP Premium+ Support is a PC service and support offering for office and mobile workers. We designed HP Premium+ Supp...
HP Premium+ Support's monitoring detects possible health issues for storage devices and batteries. When these reach a level that could cause a failure, it logs an incident and sends it to the ...
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HP Smart Device Services for Printers HP Smart Device Services (SDS) for printers are designed to maximize uptime and provide excelle...
Enterprise Strategy Group evaluated HP’s telemetry-based proactive and predictive services, which help organizations update systems and address issues before they affect productivity.
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HP Premium+ Support for PCs First, we examined the customers' view of Premium+ Support. We logged into a customer account, which shows only the device...
Next, we looked at how a customer would monitor and manage their devices. Once the HP Insights agent for Windows is running on their devices, HP Premium+ Support begins collecting data. Clicki...
Next, we looked at the Incidents feature of HP Premium+ Support. HP Premium+ Support reports on component attributes or characteristics that meet certain thresholds. If they meet those thresho...
Finally, we looked at how an HP partner would use the dashboard to support their customers. Partners use the dashboard to invite their customers using the customer ID, and customers need to ap...
Why This Matters
Improving employee productivity is paramount, whether they’re working in offices or elsewhere. Organizations’ endpoint device strategies include improving employee productivity (55%), fortifyi...
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HP Smart Device Services for Printers Enterprise Strategy Group looked at HP SDS for printers, a cloud-based service management syste...
HP SDS for printers provides a spectrum of insights across the entire incident lifecycle, from traditional descriptive and diagnostic analytics: “What happened and why did it happen?” to more ...
Why This Matters
In Enterprise Strategy Group’s 2024 Endpoint Device Trends survey, the operational cost of IT staff is the most common business challenge with respect to endpoints reported. Considering the im...
Employee productivity is important, but so is the employee experience. According to Enterprise Strategy Group research, 44% of organizations cited employee experience as a top business priorit...
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